Sunday, January 24, 2010

Amazing customers

Every customer is wonderful naturally but some go beyond that to *amazing*.

A lady in California who has ordered a number of posts for herself and at least one relative has beautiful handwriting. I noticed this some years ago when she sent a video to me. The address label with my name, etc. was a work of art that I framed and still have on display.

After she ordered a cork post recently, she liked it to the point that she sent some tasty preserves and sweetbreads in return. Very kind of her. She also sent a note about the Cork Natural Scratch that I scanned and put on my Web site at http://www.naturalscratch.com/jttCA.html.

Have a look, JanYce is amazing.

Monday, January 11, 2010

Kindnesses

Friday night my wife and I had finished loading the groceries in the trunk, were in the car and ready to back out, when another customer got our attention and said we had forgotten something in the cart. He was waving a package of frozen vegetables. Evidently it fell out of one the reusable bags we employ nowadays.

Clearly, there was nothing in this for the customer; in fact, he could have scored a free bag of frozen veggies if he hadn't said anything. It was just an act of kindness.

I often repeat another story involving kindness that I experienced about 50 years ago. I grew up in a small city and by the time I reached nine or so, my parents allowed me to walk downtown with friends on Saturdays. This was the commercial district's biggest shopping day, and the streets were mobbed with people, including lots of kids looking for fun. It was perfectly safe.

Generally none of us kids had more than a buck in his pocket for the afternoon's adventure, but in those days a buck went quite a ways. At the end of one such foray, a group of about five of us decided to stop at a small, grill-type restaurant—the kind of place that had the word "Eat" displayed prominently—and have Cokes and maybe an order of fries that we would share. By that point, that was all we could afford *after* pooling our money.

So we went into this place, plunked down at the counter, checked the menuboard for prices, counted our dimes, nickels, and pennies—literally—conferred, and decided that indeed we only had enough money for a round of Cokes (at 10 or 15 cents each) and one order of fries (at a quarter or so).

The grill cook came up to us and he was a classic for the time, probably around 1960; I still can picture him to this day. He had dark hair and was wearing one of those white army-style paper hats (see photo from thecostumer.com) that such workers used to wear and a white t-shirt and white apron. He took our order and pretty soon he came back with the Cokes. We started sipping them and continued talking up a storm.

A little while later I noticed the cook walking toward us with his arms full of plates! My memory is that every one of my buddies had the same shocked expression. Soon a hamburger and order of fries were in front of each of us. We stammered together in surprise and horror (all of us thinking no doubt that seeing we didn't have the money to pay for this feast, we'd have to do the dishes!) that there must have been some sort of mistake because all we could afford was one order of fries and the cokes. He smiled and said, "Don't worry, boys, it's on me!" I distinctly remember each of us breaking out in a grin as wide as the sky at our good fortune.

'Course at that age we all ate as if we hadn't seen food before and were as effusive in our thanks as kids can be. We also left a small pile of coins as a tip.

I wish there were some way I could locate that grill cook and tell him what a wonderful thing he did, how I still think about his kindness on a regular basis and have probably retold the story a hundred times.

I don't even know his name, but he brought a lasting ray of sunshine into my life that day and taught me an important lesson.

Wednesday, January 6, 2010

New Product From roygbivdesignsLLC

We have three cats. This means three litter pans must be scooped regularly and changed once per week. Because litter bags typically have a rounded bottom, I've always used standard grocery bags to receive the used litter.

These have flat bottoms and stand on their own fairly well, but every now and then one will collapse when I'm dumping the litter in. Standard grocery bags are also single walled and sometimes tear given the weight of litter. Not good in either case because the litter gets on the garage floor and is unpleasant to say the least.

For some time I've been thinking about building a simple framework that would allow standard litter bags to be reused to collect litter. The bags litter comes in are double-walled and much less likely to break or tear than regular grocery bags.

Finally last autumn I completed a prototype and was pleased by how much easier it made the litter-changing task. It's also great to re-use the litter bags.

More time was spent making the product easy to assemble and store, and now I think have something that will work well for all cat people. Please have a look at http://www.naturalscratch.com/catlitterchangehelper.html It's called the Cat Litter Change Helper.

Tuesday, January 5, 2010

Kittens And Natural Scratch

The best time to begin training any animal, humans included, is during childhood. Good habits instilled early persist.

To kittens, Natural Scratch is like a small tree and they enjoy clawing their way to the top. Rewarding this behavior with treats and affection reinforces in the kitten's mind that this is one place it may go a little wild.

The training booklet that accompanies Natural Scratch has a special section on kittens, and it emphasizes the differences between teaching a kitten and an adult cat. Get a preview at http://www.naturalscratch.com/nstraining.html